Shipping and Delivery

Every order is made first

Nothing is kept ready on a shelf. Each order is printed and stitched after you approve the design and pay the advance. So the day you receive it is the production time plus the delivery time.

How you can get your order

• Pickup: collect it from our unit once we tell you it is ready. The address is at the end of this page.
• Bhopal and nearby: we can arrange local delivery. The charge, if any, is written in your quote.
• Rest of India: we send orders by courier or transport.

Delivery charges

The delivery charge depends on the weight of the parcel and where it is going. It is shown in your quote before you pay anything, so there is nothing to add later.

When your order is sent

• Production starts after you approve the mockup, and the name and number sheet for team orders, and after we receive the advance.
• The production time for your order is written in your quote. Delivery time comes after that and depends on the courier and your PIN code.
• If you need the order by a certain date, tell us when you ask for the quote. We confirm whether we can meet it before you pay.
• The balance is paid before dispatch or pickup, unless we have agreed something else in writing.

Tracking

When your order is sent, we give you the courier's name and the tracking number. You can also see the stage of your order any time on the Track your order page, with your reference number and mobile number.

When it arrives

• Look at the parcel before you accept it. If the outer packing is torn, wet or open, write that on the courier's delivery sheet and take a photo before you open it.
• Count the pieces against your order.
• If anything is damaged, missing or wrong, tell us within 48 hours of delivery, with photos. Our Refund and replacement policy explains what we do next.

If the parcel comes back

Please give the full address with PIN code and a mobile number that will be answered. If a parcel comes back to us because the address was wrong or nobody could receive it, we send it again once the fresh delivery charge is paid.

Delays

Couriers, weather, strikes and the festival rush can delay a parcel after it has left us. That part is outside our control, but we follow it up with the courier for you. If an order is running late on our side, we tell you as soon as we know. If we cannot meet a date we confirmed in writing, see what we do under Cancellation.

Contact

• KAMIO LIFESTYLE (Kamio)
• Address: 95 New Industrial Area Phase-2, Mandideep, Raisen, Madhya Pradesh 462046, India
• Phone and WhatsApp: +919575990599
• Email: hello@kamio.in
• GSTIN: 23ABEFK3921D1ZU
• Grievance officer: Vineet Tiwari, at the phone number and email above