Refund and Replacement

Every order is made for you, so we cannot take it back because of a change of mind. When the mistake is ours, we put it right at our cost.

We put it right when

• the print or embroidery does not match the mockup you approved
• a name, number or size differs from the sheet you approved
• a piece has a manufacturing defect
• a piece arrives damaged, or pieces are missing

What we do

We look at your photos and, where needed, at the pieces themselves. Then we offer one of these:

1. a reprint or replacement of the affected pieces
2. a refund for the affected pieces, when a reprint is not possible or cannot reach you in time to be of use

This covers the pieces that have the problem, and the whole order only when the whole order is affected. If we ask you to send pieces back, we pay for the courier.

We cannot replace or refund when

• there is a spelling, name, number or size mistake in a proof or sheet that you approved
• the colour differs slightly from what you saw on a screen. Screens and fabrics show colour differently
• the size of a garment differs slightly from the size chart, which can happen with stitched garments
• you chose a size that does not fit, although it matches the size chart
• the piece has been washed, worn or used

How to ask

Tell us within 48 hours of receiving your order. Please send:

• your order reference
• clear photos of the problem: the whole piece and a close view
• how many pieces are affected

Keep the pieces unused and in their packing until we reply. We acknowledge your message within 48 hours and tell you what we will do. Most cases are settled in a few days, and none should take more than a month.

How a refund is paid

• An agreed refund goes back the way you paid.
• We start it within 7 working days of agreeing it. After that, banks and UPI apps usually take 5 to 10 working days to show the money in your account.
• If you paid in cash, we refund by UPI or bank transfer to the account you give us.

If you are not satisfied

Write to our grievance officer, named below, and the matter will be looked at again. Nothing in this policy takes away the rights you have under the Consumer Protection Act, 2019.

Contact

• KAMIO LIFESTYLE (Kamio)
• Address: 95 New Industrial Area Phase-2, Mandideep, Raisen, Madhya Pradesh 462046, India
• Phone and WhatsApp: +919575990599
• Email: hello@kamio.in
• GSTIN: 23ABEFK3921D1ZU
• Grievance officer: Vineet Tiwari, at the phone number and email above